Our shop is open between 10.00 and 16.00 every day except Tuesdays. Our online shop is open as normal.
We are heading out on the water, and taking bookings for trips and courses. We guarantee that if coronavirus means you can’t travel to us, or we can’t deliver the course, you can postpone with no charge or receive a full refund. This includes last-minute or multiple changes.
The measures we adopt to help prevent the spread of Covid are based on the guidance issued by the government and the Scottish Canoe Association. These measures will change as guidance evolves, so please check this page before coming to see us.
What we are doing
- the shop is now open with no need for an appointment. We are however very busy, so if you think you’re going to want a lengthy chat about the right equipment for you, please get in touch in advance so we can make sure we have staff available to speak to you.
- we are only allowing one household per day to demo. Demos MUST be booked in advance.
- any items tried on that go over the head will be quarantined for at least 72 hours before being put back on the shelf. Online shop items returned to us are also quarantined.
- enhanced cleaning of surfaces such as door handles and the till area.
- demo boats will be cleaned after every use.
- the changing room in the shop, and the changing facilities for demos, are closed, and we are not offering storage of personal items while you are on the water during a demo.
What we need you to do
- if you have any symptoms of Covid19 or should be self-isolating, do not enter our premises.
- if you live in an area that is in Level 3 or 4, or an area of England from which travel to Scotland is prohibited, do not travel to us – if that means cancelling an appointment or demo just let us know.
- read and abide by all the (rather many) signs we have put up.
- use the provided hand sanitiser before entering the shop.
- unless you are exempt, you will be required to wear a face covering while you are in the shop. If you are exempt and making an appointment, we would be grateful if you could let us know when you book to save any awkward conversations when you arrive.
- if you are exempt from wearing a facemask and are accompanying someone looking to make a purchase rather than looking to make a purchase yourself, we may ask you to wait in the more open entrance area of our building rather than coming into the inner shop. This is in order to protect our staff.
- if you want to try on a specific item (especially a drysuit as we often only have one of each size), let us know when you book so we can check it’s not going to be in quarantine when you get here.
- while we would love to see you for a chat, if you know exactly what you want and don’t need to try things on, please make an order through our online shop. We can either post the item out to you, or you can arrange a time to come and pick it up.
- please don’t touch things in the shop unless you’re genuinely interested in buying them. We have made things like price labels as visible as possible, and you can always ask our staff for information – part of the appointment system is to allow us to give you our undivided attention.
- if you are coming for a demo, you will need to bring all your own clothing / paddle / BA if you have them. You will need to either take valuables on the water with you or leave them in your vehicle.
Trips, courses and expeditions
What we are doing
- we have reduced the number of bookings we’re taking per day, in order to ensure there is no contact between households attending different activities.
- activities may start from places other than our base – we will let you know in advance if this is the case on your booking.
- we have introduced stringent cleaning and quarantining processes for all the equipment and clothing used on activities. As a general rule, hard items such as boats and paddles will be cleaned in accordance with Scottish Canoe Association guidance after every use. Clothing will be quarantined where possible, and cleaned if not (the concentration of chemicals required for cleaning can seriously affect the longevity of clothing).
- access to changing rooms is limited, other than for children and those with additional needs, in accordance with Scottish Canoe Association guidance.
- we have stopped running half day trips, as we felt these would no longer offer value for money given the extra time taken issuing equipment with physical distancing. Instead we are offering Sea Kayak Experience days, which last from 10.30-15.00/15.30.
- we may start trips and courses with a brief (dry land) overview of rescue protocols, in order to minimise the need for physical proximity in case of a capsize. We are also making more use of our double sea kayaks on Experience Days, as these are more stable.
- we will be aiming not to transport anyone in our vehicle. If you will not have your own transport please let us know as soon as possible, as we will only be able to transport a maximum of one household. If you are considering whether or not to bring your vehicle, please get in touch a couple of days before your course or trip to find out if you’re likely to need it. This may limit the options for launching spots with some groups if we have more than one household without transport, but if you’re with us for several days we will still do our best to provide varied paddling locations.
- in case of emergency, the immediate situation may override the risk of Covid19 transmission. We have updated our first aid kits and procedures in order to minimise risks.
What we need you to do
- if you have any symptoms of Covid19 or should be self-isolating, do not attend your activity. Contact us, you will be able to postpone at no cost or obtain a full refund, even if you’re cancelling on the day.
- if you live in an area which is in Level 3 or 4, you are not allowed to travel to another council area for organised sport. Do not travel to us, you can either reschedule at no cost or receive a full refund.
- read through all the information you have been sent very carefully, and make sure you act on it. If anything doesn’t make sense please contact us on firstname.lastname@example.org for clarification. As the guidance is changing regularly, some of the information you have may be contradictory if you’re looking at versions from different time. If in doubt, assume we will be working to the most restricting version.
- make sure you complete all guest details and a risk form for each person before arriving. These are available via the Guest Details link on your invoice. The sooner you do this the better – it includes height and weight information that allows us to manage quarantining of clothing – but please make sure you let us know if anything has changed before coming on the course (eg changes to medical information).
- abide by instructions given by staff, as well as any signage displayed in our building.
- ask us if anything isn’t clear, and tell us if you’re not comfortable with anything our staff or others in your group are doing.
- if your booking comprises multiple households, please let us know – this affects how we manage the activities.
- be patient. Getting ready will take longer than usual, and will involve more faff.
- bring everything that is on the list in your booking confirmation.
- if you are meeting in our building we will be asking you to wear a face covering where possible while you are in the building, unless you are exempt.
- please arrive wearing what you intend to wear under your wetsuit. Changing rooms have limited access at this time, other than for children and those with additional needs.
- use the toilet in your accomodation or public toilets before arriving. Our toilets are available if you’re meeting in our building and really need them, but please don’t plan to use them unless you have to.
- be prepared to do everything out of doors – this includes getting changed and going to the toilet. Bring a towel big enough to cover you if you’re getting out of wet clothes. Leaves and moss are a perfectly acceptable substitute for toilet paper, but if you’re not comfortable with that and intend to use a tissue or wet wipe, make sure you also have a bag to take it away with you – we do not leave used toilet paper in bushes, under rocks or by the side of the road.
- think about what you need to bring with you, and leave valuables in your vehicle or accommodation. We have drybags for items such as car keys that you can’t leave behind.
- have fun in spite of everything!